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Refund Policy

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Refund Policy



At RC Panel, we strive to ensure customer satisfaction with every transaction. This Refund Policy outlines the terms and conditions under which refunds will be provided for our financial technology services.


1. Eligibility for Refunds


Refunds may be eligible under the following circumstances:


Failed Transactions: If a transaction (e.g., fund transfer, payment) fails due to a technical error or any other reason beyond the customer's control, a refund will be initiated.

  

Duplicate Transactions: In case of accidental multiple transactions resulting in overpayment, the excess amount will be refunded.


2. Refund Process


To request a refund, customers must:


Contact Customer Support: Reach out to our customer support team within 7 days of the failed or duplicate transaction.

  

Provide Details: Include transaction ID, date of transaction, and any relevant details necessary for verification.


3. Refund Method


Refunds will be processed using the original payment method used for the transaction. The timeframe for receiving the refund may vary depending on the payment provider and method used.


4. Non-Refundable Circumstances


Refunds will not be provided in the following situations:


User Error: If the transaction fails due to incorrect information provided by the customer (e.g., wrong account details, incorrect amount).

  

Service Availability: Instances where services are temporarily unavailable due to maintenance or other reasons beyond our control.


5. Dispute Resolution


If you disagree with the outcome of a refund request, you may contact our customer support team to resolve the issue. If unresolved, you may have additional rights under applicable consumer protection laws.


6. Contact Us


If you have any questions about our Refund Policy or need assistance with a refund request, please contact our customer support team at Contact us. We are here to help resolve any issues promptly and ensure your satisfaction.



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